Contact Customer Service

505-955-4333
utilitycustomerservice@santafenm.gov

801 W. San Mateo
Santa Fe, NM 87505

Office Hours
Monday - Friday
8:00 AM to 4:30 PM
(Closed Saturday, Sunday & most Federal holidays)

After 5:00 p.m. on weekdays or weekends, call 505-955-4300.

Water Emergencies

The City of Santa Fe dispatch is available 24 hours a day to report water emergencies and request emergency turn-offs. During emergencies, your water service may be temporarily shut off while repairs are made.

What’s Up With Water Returns April 30


Join us for the annual What’s Up With Water presentations to learn about Santa Fe’s water supplies and receive updates from the City of Santa Fe Water Division.

Two sessions are available on Thursday, April 30:

These presentations provide an overview of current water conditions, supply planning, and ongoing initiatives to support a sustainable water future for Santa Fe.

Seasonal Watering Restrictions Begin May 1


Seasonal water conservation requirements will go into effect May 1 and run through October 31. The City of Santa Fe is encouraging residents and businesses to begin following these measures voluntarily now to help reduce water use and improve efficiency during the outdoor watering season.

View Requirements

Protecting Our Source Water


Each year, the City of Santa Fe recognizes Source Water Protection Week, highlighting the importance of protecting the rivers, reservoirs, and aquifers that supply our drinking water. These vital sources help ensure safe, reliable water for our community today and for future generations.

Learn more about how we safeguard our water: Source Water Protection Week Webpage

Water Division Updates


Recent presentations to the public and City Council discussing City of Santa Fe Water, past, present, and future, and our most recent Annual Report:

Water Division Table
[filter]Item[/filter] [link text="View Item"]View[/link]
2025 Annual Report https://santafenm.gov/SantaFe2025AnnualReport_final.pdf
2025 Year in Review Newsletter https://santafenm.gov/SantaFe2025NewsLetter_final.pdf

 

Past Reports


Water Division Table
[filter]Item[/filter] [link text="View Item"]View[/link]
2025 What's Up with Water Presentation Slides https://santafenm.gov/2025_What_s_Up_with_Water_May_2025.pdf
2025 What's Up with Water Presentation Recorded Presentation https://santafenm-gov.zoom.us/rec/share/6-7PedFluV85wG141jYjf5vYvRnyUSb7aZvXfTUhDbPP2Z_Y06NdLKytoFXEmbb-.eWRzMpEE8kNFDXhc?startTime=1747352413000
2024 Annual Report https://santafenm.gov/media/files/public_works/SantaFe2024AnnualReport.pdf
2024 Consumer Quality Report https://santafenm.gov/Water_Quality_Report_2024.pdf
2024 Water 2100 Public presentation https://santafenm.gov/SantaFeWater2100_STEWaRDS_2024_12_12_PublicPres_Final.pdf
2024 Livability: Do We Have Water for Growth Slides https://santafenm.gov/2023_CoSF_Water_-_Livability_Series_14Sep2023.pdf
2024 Livability: Do We Have Water for Growth Recorded Presentation https://www.kswvradio.com/episode/jesse-roach-do-we-have-enough-water-september-14-2023/
2023 Annual Report https://santafenm.gov/City_of_Santa_Fe_Water_Annual_Report_2023_1.pdf
2022 Annual Report https://santafenm.gov/SantaFe2022AnnualReport.pdf
2022 Annual Report https://santafenm.gov/SantaFe2021AnnualReport.pdf
2021 Annual Report https://santafenm.gov/2020_CoSF_Annual_Water_Report_1.pdf

Click here to learn more about your water supply.

The mission of the Santa Fe Water Division is to provide a safe, reliable, and resilient water supply to meet Santa Fe's needs.